We deliver to the UK mainland, Ireland, and most European countries. Worldwide delivery may be arranged upon request.

Estimated delivery times:

– UK mainland: 3–5 days

– Ireland & Europe: 7–14 days

Orders placed before 11:00 AM (UK time) are usually dispatched the next working day.

Orders placed after this time are dispatched within two working days.

Tracking:

Tracking information is available upon request.

If you need the tracking number or a status update, please contact us and we will provide it.

We are not responsible for courier delays, customs processing times, or events beyond our control.

If delivery fails due to an incorrect address or the recipient being unavailable, the courier may attempt redelivery. If the parcel is returned to us, you may:

– pay for redelivery, or

– request a refund minus the original shipping cost.

If you experience any issues upon delivery (such as damage or missing items), please contact us immediately.

Lost or Damaged Parcels

If your order arrives damaged or if any item is missing, please contact us within 14 days and include photos together with your order number.

Requests submitted after this period may not be eligible for review.

For both damaged items and parcels lost in transit, you may choose:

– A replacement shipment, or

– A full refund

All claims are reviewed individually.

For damaged or incomplete deliveries, we will assess the provided photos and information to confirm the issue.

If a parcel is suspected to be lost, we will open an investigation with the courier; once confirmed, your chosen option (replacement or refund) will be processed.

Customs, Duties & Import Taxes

For international orders, any customs charges, duties, or import taxes applied by your local authorities are the responsibility of the customer.

These fees are not included in the product price or delivery cost.

Full information on all terms is available in our Terms & Conditions.