Last updated: 6 May 2025
These Terms and Conditions govern your use of the website www.woodenshell.co.uk and any purchases made through it. By accessing this website or placing an order, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree, please do not use our website.
- About Us — Business Identity
WoodenShell is a UK-based Sole Trader business specialising in the sale of oak barrels, wooden beekeeping supplies, and other products.
You can contact us at:
📧 sales@woodenshell.co.uk
🌐 www.woodenshell.co.uk
- Order Process — Formation of Contract
All orders placed through this website are subject to acceptance under these Terms.
After placing your order, you will receive an email confirming receipt. This email is not an order confirmation or acceptance.
Acceptance of your order and the formation of a contract occurs only when we dispatch the goods, unless otherwise notified.
We reserve the right to reject or cancel any order at our discretion, including but not limited to:
- Stock unavailability
- Pricing or description errors
- Delivery restrictions
- Suspected fraud or misuse
Orders may be subject to manual verification. We reserve the right to request additional information to verify identity or payment details.
- Products — Natural Variations and Accuracy
Many of our products are made from natural timber. Variations in colour, grain, and behaviour (twisting, splitting, or warping) may occur due to exposure to moisture, temperature, or light.
Therefore:
- All dimensions, weights, and volumes are approximate
- Colours may differ slightly from images
- Photos are for illustrative purposes only
- Minor imperfections or surface variations in wooden items do not constitute faults and are not grounds for return or refund
Any typographical, clerical, or pricing error may be corrected without liability.
- Prices and Payment — Currency and Charges
Prices are listed in GBP (£) and exclude delivery charges unless otherwise stated.
Accepted payment methods include:
- PayPal
- Stripe
- Bank transfer
- Other methods displayed at checkout
If a pricing error is identified, we will notify you before dispatch. You will have the option to proceed at the correct price or cancel the order. If we cannot reach you, the order will be cancelled and refunded in full.
International customers are solely responsible for any local import taxes or duties.
Refunds are issued to the original payment method. We are not responsible for delays caused by the payment processor or your issuing bank.
- Delivery — Times, Responsibility and Risk
We deliver to the UK mainland, Ireland, and most of Europe. Worldwide shipping may be arranged upon request.
Estimated delivery times:
- UK mainland: 3–5 working days
- Ireland & Europe: 7–10 working days
Orders placed before 11:00 AM (UK time) are usually dispatched the next working day.
Orders placed after that are dispatched within two working days.
We are not responsible for delays caused by courier services, customs, or events beyond our control.
All items are securely packaged. Risk in the goods passes to you upon delivery to the address you provide.
If delivery fails due to incorrect address or unavailability of the recipient after two attempts, the item will be returned. You may either:
- Pay for redelivery, or
- Request a refund minus the original shipping cost
- Fulfilment by Third Parties — Delivery and Logistics
Your order may be shipped directly by authorised fulfilment partners, warehouses, or courier companies. We share your personal data only as necessary for delivery and in accordance with our Privacy Policy.
- Returns and Refunds — Consumer Rights and Exceptions
Please inspect your order upon delivery.
If your item is damaged or missing, notify us by email within 24 hours. Claims made after this window may not be accepted.
If you change your mind, you may return the item within 14 days, provided that:
- The item is unused and in its original packaging
- You obtained written confirmation from us before return
- You cover the return shipping costs
Returns must be received before a refund or replacement is processed (within 5 working days of arrival).
We do not accept returns after 14 days.
Custom-made or personalised items are non-returnable unless defective.
- Liability — Legal Limits and Disclaimers
We take reasonable care to secure your order and personal information.
However, we are not liable for any loss if third parties gain unauthorised access, unless due to our negligence.
To the maximum extent permitted by law, we disclaim liability for:
- Indirect, incidental, or consequential damages
- Losses due to reliance on website content or product descriptions
- Temporary unavailability, technical errors, or interruptions
- Issues arising from improper storage, use, or modification of the product after delivery
The content on this website (including blog posts or articles) is for general information only.
We do not produce, sell, or promote alcohol.
Any content related to alcohol (e.g., barrel ageing) is intended solely for educational and informational purposes.
It is the user’s responsibility to ensure that any use complies with the law in their country.
WoodenShell accepts no liability for misuse of the information provided on this site.
- Intellectual Property — Copyright and Use
All content, images, text, graphics, and logos on this website are the property of WoodenShell or its content providers.
They may not be reproduced or reused without express written permission.
- Third-Party Content — External Links Disclaimer
We may link to or embed third-party content (e.g., social media, videos).
We are not responsible for the availability, accuracy, or practices of any third-party websites.
- Website Use — Restrictions and Conduct
You agree not to:
- Use the site for illegal or misleading purposes
- Overload or disrupt the website or servers
- Attempt to gain unauthorised access to systems or data
We may suspend or terminate access for any breach of these terms.
- Governing Law — Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales.
All disputes are subject to the exclusive jurisdiction of the English and Welsh courts.
- Changes to These Terms — Version Control
We may update these Terms at any time.
Changes will not apply retroactively to orders placed before the new version takes effect.
Your continued use of the website confirms your acceptance of the current Terms.
- Contact — How to Reach Us
For any questions, please contact:
📧 sales@woodenshell.co.uk
🌐 www.woodenshell.co.uk