We value your trust. This Privacy Policy outlines how WoodenShell collects, uses, and protects your personal information when you use our website, make purchases, or interact with our services. Please read it carefully to understand your rights and our responsibilities.
- Who We Are — Our Identity and Purpose
WoodenShell is a UK-based Sole Trader business specialising in the sale of oak barrels, wooden beekeeping supplies, and other products.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and, where applicable, the EU General Data Protection Regulation (EU GDPR).
📧 For any privacy-related questions, contact: sales@woodenshell.co.uk
- What Personal Data We Collect — Information We Store and Why
We may collect and process the following personal data:
- Name
- Contact details (billing and delivery address, email, phone)
- Purchase and order history
- Communication and marketing preferences
- Browsing activity on our website
- IP address, location, browser and device information
- Feedback, product reviews, or survey responses
- Publicly available data from social platforms
- Correspondence with our team
🔒 Our website is not intended for children. We do not knowingly collect data from anyone under 18 years old.
- How We Use Your Data — Purposes of Processing
Your data may be used to:
- Process and deliver your orders
- Provide customer support and handle returns
- Communicate with you about your order
- Improve and personalise your browsing experience
- Manage and administer our website
- Analyse site performance internally
- Send marketing communications (with your consent)
- Fulfil legal and tax obligations
- Marketing and Promotions — Consent-Based Communication
If you have opted in, we may send updates about products, special offers, or news.
You can opt out at any time by:
- Contacting us at sales@woodenshell.co.uk
- Replying to any email with the word “Unsubscribe”
We never send marketing communications without prior consent.
- Legal Basis for Processing — Our Lawful Grounds
We process your personal data under the following legal bases:
- Contractual necessity – to fulfil your order
- Legal obligation – for compliance with tax or regulatory requirements
- Legitimate interest – to improve services and ensure site functionality
- Consent – for marketing or optional features
- Sharing Your Data — Third Parties and Delivery Partners
We may share your personal data with trusted third parties to:
- Process payments (e.g. PayPal, Stripe)
- Fulfil and deliver your orders (including delivery partners)
- Host our website and provide technical/analytics services
We do not sell or rent your data.
Your data may be stored outside the UK or EU.
- Data Retention — How Long We Keep Your Information
We keep your personal data only as long as necessary to:
- Fulfill your orders
- Provide customer support
- Comply with tax and legal regulations
After that, data is securely deleted or anonymised.
- Data Security — How We Protect Your Information
We store your personal data on secure servers and restrict access to authorised personnel only.
Internal policies and confidentiality protocols are in place to prevent misuse or unauthorised access.
- Advertising and Analytics — Cookies and Tracking Technologies
We may use services such as Google Ads and Facebook Pixel to deliver personalised advertising and retargeting.
These services use cookies or tracking pixels to collect anonymised data.
You can accept or reject these cookies through our cookie banner or browser settings.
- Cookies — Managing Website Functionality and Preferences
Cookies help operate the website, enable checkout, and improve performance.
Essential cookies are necessary for the site to function. Optional cookies (e.g. analytics or ads) require your consent.
You can manage cookies via your browser or our cookie settings banner.
- Informational Content Disclaimer — Blog, Articles and Guidance
Our blog and any informational content are provided for general guidance only.
They do not constitute professional advice.
Any actions taken based on this content are entirely at your own risk.
- Acceptance and Contact — Agreement and Updates
By using this website, placing an order, or submitting data, you agree to this Privacy Policy.
For any requests or updates to your preferences, contact us at:
📧 sales@woodenshell.co.uk
🌐 www.woodenshell.co.uk